Hydrogen Bath Machines in Canada

Orders are dispatched from Sydney and then run 10 business days door-to-door on the North American lane.

Greater Toronto, Montreal, Ottawa, Calgary, Edmonton, Metro Vancouver, the Atlantic provinces, northern British Columbia, the northern Prairies and the territories are all quoted the same 10 business day window; severe winter weather is the only thing that occasionally extends a final leg.

The machine arrives as a single crated pallet, delivered kerbside with a call ahead to schedule. For condo and apartment buildings, book the service elevator once the carrier confirms the delivery window.

Canada is a DDP (delivered duty paid) destination for us. Import duty and GST/HST are prepaid before dispatch, so the shipment clears without you being invoiced.

That also removes the courier brokerage and disbursement fees that normally follow an imported appliance into Canada — the usual sting on cross-border orders where the freight cost looks low until customs charges land afterwards.

Pricing is set at USD $9,500 delivered and displayed here in Canadian dollars at the live rate, so the figure on screen is the landed cost.

Canada runs 120V at 60Hz on the NEMA 5-15 outlet, the same as the United States. HERO Bath units routed to Canada are built in that configuration, so there is no transformer, adapter or rewiring involved.

Give the unit a dedicated grounded 15A or 20A circuit rather than sharing with a heater or hair dryer. The Canadian Electrical Code requires GFCI protection for bathroom receptacles, which is exactly what we recommend for a bath-adjacent appliance.

The hardware is manufactured under ISO 9001 and carries CE, RoHS and FCC marks. These describe hardware and manufacturing standards, not medical or therapeutic approval — HERO Bath is a general wellness device.

Do not leave the machine in an unheated garage or store it in freezing conditions with water in the internal lines. If it arrives during a Canadian winter, let the crate sit indoors and reach room temperature before first use.

Municipal supply across much of the Prairies and southern Ontario is hard — Calgary, Regina, Winnipeg and parts of the GTA all sit at the harder end. An inline pre-filter on the fill line keeps scale off the internals and holds output steady.

Coastal BC and much of Quebec run soft water, where no additional filtration is needed.

A 24-month manufacturer warranty runs from delivery, with a 90-day return window from arrival. Claims go straight to the Hydrogen Machines team — there is no Canadian distributor layer to work through.

Diagnostics are handled remotely first over email and WhatsApp; where a part is required, replacement parts ship to Canadian addresses with duties prepaid.

Support hours overlap Canadian evenings on the Eastern seaboard and Canadian mornings on the Pacific coast, and messages are answered within one business day.